U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill

Patient Advocacy
(866) 957-9224 Option 4

Military Health System (MHS) Transparency
Fast, easy access to Military Health System data online

What does accreditation and certification mean to me?

In an effort to be as transparent as possible, the Military Health System(MHS) is voluntarily making several quality and safety measures public. For civilian healthcare systems, participation is voluntary. Therefore you might not be able to find the same measures published by your local civilian facilities.

Military hospitals and clinics are accredited by several, external, independent health care quality and accreditation organizations.

The Military Health System (MHS) collects and shares a significant amount of information on performance across numerous measures for quality, safety, and access. 

The MHS serves 9.6 million Americans entitled to health care coverage through the Department of Defense (DoD) – active duty service members, military retirees, and their families, to include survivors of service members who died on active duty. In FY 2013, the MHS included a direct care system with over 50 hospitals and over 600 clinics staffed by almost 150,000 military and civilian personnel, along with a private sector network of care encompassing hundreds of thousands of providers.

The Joint Commission Quality Check

The Joint Commission Quality Check® is TJC's search engine to locate TJC-accredited health care organizations in the United States. Visitors can search by city and state, by name or by ZIP code. There are two types of quality reports; an Accreditation Quality Report and a Certification Quality Report..

The Military Health System (MHS) collects and shares a significant amount of information on performance across numerous measures for quality, safety, and access. 

To complete a Quality Check click on the link provided below:

Improving Your Patient Experience: APLSS, ICE and the WACH Customer Survey Card.
Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.

In order to get your opinion on whether we are meeting your expectations, we invite you to fill out a WACH Survey Card, found throughout our facilities after you use our services. For those who prefer to use online surveys the Fort Irwin Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD including the WACH. All ICE comments, complimentary or critical regarding the WACH are seen by the hospital Commander with an eye toward improving the patient experience. For this reason, the ICE is the best way for patients to lodge complaints. All survey information is kept anonymous and confidential unless you specifically direct otherwise.

APLSS, the Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at the WACH. The survey consists of 24 questions.

Completing the survey gives you, the patient, the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You also have the ability to formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys very seriously and use your comments and suggestions in our continual effort to improve our services, procedures an facilities to serve the community better.