U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
 
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance
(760)380-1111

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill
(760)380-3127

Patient Advocacy
(866) 957-9224 Option 4

WACH Ombudsman
(760) 380-9889
Patient Advocate
Physical Address:
Dr. Mary E. Walker Center
170 Inner Loop Rd, Room 102
Fort Irwin, CA, 92310
Business Hours:
Monday-Friday 8:00 a.m. - 3:00 p.m.
Contact Information:
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114 (Fax) 760-380-4876 or

Office (COM) 1-866-460-5305
(Fax) 760-380-4876

CLICK HERE to contact the Fort Irwin WACH Patient Advocate

Your Patient Advocate on Fort Irwin
Your Patient Advocate at the Weed Army Community Hospital wears many hats. In her central role as your representative in the hospital she assists you (and any authorized beneficiary) to obtain appropriate responses to inquiries and complaints concerning services authorized and performed at the MEDDAC.

The Patient Advocate on Fort Irwin is a highly trained professional who serves as your point of contact when you have minor to serious grievances or complaints, or when you need assistance in obtaining information or services. She ensures that each patient's situation is closely looked at to ensure that their needs - and those of their family members - are clearly understood and responses and made in a fair, timely manner.

Your Advocate as Benefits Advisor (BCAC)
Acting as your Benefits Advisor the advocate counsels beneficiaries regarding the various TRICARE programs and other related issues, i.e., Tricare Prime, Remote, Senior Prime, Dental, Federal Employee Health and Benefits Program, and National Mail Order Pharmacy. In her role as Benefits Advisor your advocate ensures you recieve up-to-date health benefit information and serves as beneficiary advocate and problem solver, providing dedicated service to Military Health System beneficiaries.

Your Advocate as Debt Collection Assistance Officer (DCAO)
Your Patient Advocate also assists beneficiaries in determining the validity of collection agent claims/negative credit reports received for debts incurred as a result of medical/dental care under the Tricare Programs, and takes all measures necessary to help resolve such issues.


United Health Military & Veterans (TRICARE) 877-988-9378
Register Online at the Beneficiary Web Enrollment site at United Healthcare/TRICARE in order to:

Access information on referrals and authorizations

Make enrollment payments online

View Claims status and deductible information

Check benefits eligibility and status

View and update a personal profile

Note: To begin the registration process select "BENEFICIARIES" from the three choices highlighted in green and follow the steps to conclusion.







Metropolitan Life (MetLife)
Three easy ways to enroll www.uhcmilitarywest.com in order to:

MetLife is proud to offer the Tricare Dental Program (TDP) to active duty family members and National Guard and Reserve members and their families. Take advantage of the cost effective dental coverage and convenience of having access to thousands of MetLife network locations. Join the 1.9 million military members who already protect their smiles and save on out-of-pocket costs with the TDP. Learn more about the benefits of the TDP so you can be better prepared for the unexpected.

Online: Enroll Now on the Beneficiary Web Enrollment site

By Mail: Enrollment/change authorzations document

Py Phone: COM) 866-957-9224 or (DSN) 470-3114

Note: Use MetLife TDD/TTY Service for the Hearing Impaired 1-855-MET-TDP3 (1-855-638-8373)


MHS Notice of Privacy Practices (Click image to enlarge)::
Fort Irwin Installation Map
Patient Rights (Click on image to enlarge):
Fort Irwin Installation Map