U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
 
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance
(760)380-1111

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill
(760)380-3127

Patient Advocacy
(866) 957-9224 Option 4

WACH Ombudsman
(760) 380-9889
Patient Administration
Physical Address:
Weed Army Community Hospital
Room 459, Bldg. 170, Inner Loop Road
Fort Irwin, CA 92310
Business Hours:
Monday-Friday 7:30 a.m. - 4:00 p.m.
Contact Information:
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114

Appointments: (760)-964-4304
or (DSN) 971-866-460-5305

24/7 TRICARE: 800-874-2273
Patient Administration
The Patient Administration Divisionís purpose is to maintain patient medical records and assist patients in retrieving medical information pertinent to their ongoing medical care. If you are a Soldier or Family member who is new to the area, we strongly encourage you to stop by our outpatient records department and request your medical records from your previous unit. .

Medical Records
The Medical Records Section falls under the PAD and can be located at the main desk found at the entrance of the Dr. Mary Ed Walker Center in the lobby. Medical Records are the property of the U.S. Government and are maintained for the benefit of the patient. The Medical Records Section and Release of Information staff have the responsibility for ensuring all medical records held in their custody are safeguarded from loss or tampering, and that the information in the records is released only to authorized individuals. A valid ID card is required to request a copy of your medical records. Beneficiaries are entitled to one free personal copy of their medical record, per AR 40-66. Additional copies will be assessed an adminis- trative fee and charges per page. Due to the large volume of requests, customers requesting a copy of their medical records should submit their requests in writing no less than 45 days in advance.


WACH Medical Records Section
Medical records for military family members, retirees, and WACH, DENTAC, and MEDDAC Soldiers are maintained at the Medical Records Section at the MEWC. It is recommended that a medical record be established at WACH or MEWC for every Family member to be seen for medical treatment on Fort Irwin.


Release of information(ROI)
This department handles requests for copies of medical records. One free personal copy per person is author- ized, additional copies have a fee per page (call number below for fee information). To request a personal copy of your medical records, please visit the WACH Medical Records/ROI window to fill out your request.


Requesting Information:
Patients may request copies of their medical records using DD Form 2870 (Authorization for Disclosure of Medical or Dental Information) available online: www.dtic.mil/whs/directives/infomgt/forms/formsprogram.htm by mail or by visiting ROI reception, located in the Patient Administration Room of the MEWC.


Archived Records:
WACH maintains outpatient records for a period of 2 years after the patientís last medical encounter (excluding active duty military and their dependents). Any records from 2015 will be at the AMEDD Records Processing Center. Any records from 1993 to 2014 will be at the VA, which will need to be requested on Standard Form 180. Active Duty Military Records Dept of Veteran Affairs Records Mgmt Center P.O. Box 5020 St. Louis, MO 63115 AMEDD Record Processing Center 3370 Nacogdoches RD STE 116 San Antonio, TX 78217-3371