U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill

Patient Advocacy
(866) 957-9224 Option 4

Information for New WACH Patients
Physical Address:
Weed Army Community Hospital
390 North Loop Road
Fort Irwin, CA, 92310
Business Hours:
Monday-Friday 7:30 a.m.-4:00 p.m.
Contact Information:
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-5555

Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305

24/7 Tricare: 1-800-874-2273

New patient guide to Weed Army Community Hospital

Can I consult with someone before making an appointment?

Sometimes it’s hard to know when to seek medical help for urgent health problems. Having access to a trusted medical professional at a moment’s notice is invaluable. The TRICARE Nurse Advice Line (NAL) does just that. All Tricare beneficiaries can get health advice by calling the NAL, toll-free, 24/7 to speak with a real person by calling 1-800-TRICARE (874-2273) and selecting option 1

The NAL is a team of registered nurses who answer urgent healthcare questions. They give beneficiaries professional medical advice to help decide whether self-care is the best option, or they should see a healthcare provider. They will recommend if it’s ok to wait for care, or if beneficiaries should seek urgent or emergency care. There is always a live person on the line to answer health questions. The NAL has pediatric nurses to answer children’s health questions. If follow-up to the child’s care is needed or requested, the NAL will call back to check on them a few hours later. The NAL can also help beneficiaries find the closest medical care if they need it.

The NAL can also make appointments at military hospitals and clinics for Tricare Prime beneficiaries enrolled to those facilities.

How do I schedule an appointment?

By telephone (COM): dial 866-957-9224, Monday through Friday between 7:00 a.m. and 4:00 p.m.

Behavioral health appointments can be made by dialing (COM) 1-866-857-9224 and selecting Option 3.

If you require emergency care, always dial 911 and go to the nearest emergency room.

Where is the hospital on Fort Irwin located?

The main facility of the Weed Army Community Hospital is located at 390 North Loop Road. The Shuttleworth Dental Clinic is located at 171 Inner loop Road, and Dental Clinic One is in building 478, 3rd and G street. The Dr. Mary E. Walker Center (MEWC) is at 170 Inner Loop Road with the entrance to the WACH Behavioral Health Clinic located in the new Hospital on the 3rd Floor. The Pharmacy is located on the 2nd Floor at the main hospital. Most of all of our facilities are in the main hospital . The Javier Vilanueva Troop Medical Clinic is located at the corner of 1B Avenue and 8th Street.

How can I contact my local Patient Advocate?

The Patient Advocate on Fort Irwin is a highly trained professional who serves as your point of contact when you have minor to serious grievances or complaints, or when you need assistance in obtaining information or services. She ensures that each patient's situation is looked at to ensure that thier needs - and those of thier family members - are clearly understood with responses that are appropriate and made in a fair, timely manner. The Patient Advocate is located in the main hospital.

CLICK HERE to contact the Fort Irwin WACH Patient Advocate.

How far in advance should I schedule my appointment?

For sick or urgent visits, appointments are generally available same day or within 24 hours. New patient physicals may take anywhere from 1-2 weeks from the date you schedule.

What new patient forms do I need to fill out?
Under Construction.

What should I expect when I arrive, and what should I bring?

Please plan to arrive 15 minutes prior to your scheduled appointment time if you have yet to complete new patient form(s). You will be greeted by our receptionist as you “check-in” at the front desk. They will ask to see your military or dependent photo ID and confirm your appointment as scheduled. Shortly thereafter you will be called back to the exam room by a medical assistant, who will take your vitals and make sure you are ready for the doctor to see you.

You should bring your Tricare card and information folder, your military or dependent photo ID, a list of current medication you or your child is taking and a list of any questions or concerns you may have. There is ample parking around Weed Army Community Hospital facilities but finding them on Fort Irwin can sometimes prove tricky. See the Map provided in the Newcomers section if you have questions. It's recommended that you leave quarters early particularly the first time you a WACH facility.

What should I expect when my appointment is completed?

Our “check-out” receptionist will schedule any follow-up appointments as directed by your provider, and provide you with any prescriptions or referrals you may need. In the event you need prescriptions the WACH pharmacy is located in the lobby of the Dr. Mary E. Walker Center.

Appointment scheduling and cancellation considerations

Treating patients and eliminating unnecessary waiting times are our constant goals at WACH. We realize sometimes missing an appointment is unavoidable - but you can still help other patients by calling in as soon as possible. The sooner we have the information, the more likely another patient can be seen during that time. It's not only the neighborly thing to do - it's in your interest too! So don't be a No Show. Remember, "An Appointment missed by you is an Appointment missed by Two".

Your first appointment/arrival and what to bring

You should bring your Tricare card and information folder, your military or dependent Photo ID, a list of current medication you or your child is taking and a list of any questions or concerns you may have. There is ample parking around Weed Army Community Hospital facilities. See the Map provided on the navigation below and it's recommended you leave quarters early particularly the first time you visit WACH.

MHS Notice of Privacy Practices (Click image to enlarge)::
Fort Irwin Installation Map
Patient Rights (Click on image to enlarge):
Fort Irwin Installation Map
Improving your patient experience: JOES, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are not only welcome, they are actively invited by the command and staff at the WACH.

Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.

We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.

JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.

Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.