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Medical Services
Patient Advocate
Benefit Counselor and Assistance Coordinator
Debt Collection Assistance Officer
| Phone: | (760) 380-4876 |
|---|---|
| Fax: | (760) 380-4558 |
| Location: | Mary E. Walker Clinic, Room 406 |
| Office hours: | 07:30-1600 - Monday to Friday |
| 0700-1200 – Thursday | |
| Closed: Thursday Afternoon, Sat/Sun/ Holidays and Training Holidays |
Our Mission: To serve as an advisor and/or liaison between Weed Army Community Hospital and civilian providers and advise on financial obligations involved in patient medical care.
Our Commitment to you:
- We will explain your health benefits in the military facility, and under the auspices of TRICARE Prime, Extra or Standard, Medicare, Medicaid, and other group health insurance.
- We will assist you with obtaining the medical and dental care you need and advise you of the financial obligations you will incur.
- We will provide assistance with unresolved claims.
- We will provide briefings to military and civilian groups on health benefits.
- We will assist with TRICARE Active Duty and Family Member Enrollments.
Beneficiary Counseling and Assistance Coordinator (BCAC)
Beneficiary Counseling and Assistance Coordinator (BCAC) acts as a preventive mechanism for trouble-shooting TRICARE and Military Health System issues and concerns. This includes assisting beneficiaries who need help researching health care billing problems, have questions about TRICARE benefits, and need assistance with their health care plan.
Debt Collection Assistance Officer (DCAO)
Beginning July 26, 2000, the position of Debt Collection Assistance Officer (DCAO) was established to help you understand and get assistance with debt collection problems. To receive assistance, you must bring or submit documentation associated with a collection action or adverse credit rating to the DCAO. This includes debt collection letters, TRICARE explanation of benefits (EOBs), and medical/dental bills from providers. The more information you can provide, the faster it will be to determine the cause of the problem. The DCAO will research your claim with the appropriate claims processor or other agency points of contact and provide you with a written resolution to your collection problem. The collection agency will be notified by the DCAO that action is being taken to resolve the issue. The DCAO cannot provide you with legal advice or fix your credit rating, but can help you through the debt collection process by providing you with documentation for your use with the collection or credit-reporting agency in explaining the circumstances relating to the debt.
Patient Advocate
The Patient Advocate serves as a liaison between patients or their families and the Medical Treatment Facility staff. As your representatives we can assist you or members of your family to find solutions to problems or misunderstandings, voice concerns, obtain timely and relevant information or offer compliments and make suggestions.
Most problems and concerns are best resolved in the department, ward, clinic or area providing care for you or your family. Therefore, we suggest that you first talk with the noncommissioned officer in charge or the officer in charge. If you still have concerns, please visit us. We will work on your behalf to address your concerns and find the best solution.