U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill

Patient Advocacy
(866) 957-9224 Option 4

Managed Care
Physical Address:
Weed Army Community Hospital
390 North Loop Road
Fort Irwin, CA, 92310
Business Hours:
Monday-Friday 7:30 a.m. - 4:00 p.m.
Contact Information:
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-5555

Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305

24/7 Tricare: 800-874-2273
Managed care on Fort Irwin
The Division of Managed Care serves as the primary liaison with the Tricare Managed Care Support contractor, Humana Military Healthcare Services, ensuring delivery of the enhanced healthcare benefits of the Tricare Prime Program. It is also responsible for developing partnership and sharing agreements with external healthcare sources, such as the Department of Veterans Affairs local and regional Department of Veterans Affairs hospitals and coordinating care for DOD beneficiaries with other healthcare facilities when WACH is unable to provide needed services.

Managed Care offers these services: Beneficiary Counseling and Assistance Coordinators (BCAC), Debt Collection Assistance Officers (DCAO), Utilization Management/Case Management (UM/CM) Nurse Services and Patient Representative Services. Personnel are available to provide the assistance and information you need regarding your Health Care Benefits. .

Improving your patient experience: JOES, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.

We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.

JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.

Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.