U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill

Patient Advocacy
(866) 957-9224 Option 4

Physical Address:
Weed Army Community Hospital
390 North Loop Road
Fort Irwin, CA 92310
Business Hours:
Monday-Friday 7:30 a.m. - 4:15 p.m. Thursdays Lab closes at 2 p.m. for staff training. Closed on Federal and designated Army Training Holidays.
Contact Information:
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-5555
Lab Front Desk: (COM) 760-383-5083

Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305

24/7 TRICARE: 800-874-2273
Laboratory Services
The Weed Army Community Hospital laboratory provides clinical testing services for the patient in the Fort Irwin community and in support of the National Training Center mission. Our goal is to provide comprehensive high quality laboratory services in a timely, efficient manner. Weed Army Community Hospital Laboratory services include: Patient services, Chemistry, Hematology, Coagulation, Urinalysis, Microbiology, Transfusion Medicine and shipping.

The laboratory is accredited by the College of American Pathologist (CAP) and the American Association of Blood Banks (AABB). It is also registered with the Food and Drug Administration (FDA).

Blood Draw or Specimen Drop off information:
Patient Services (blood draw and specimen drop off) is located in building 166 (Weed Army Community Hospital). Patients are required to present valid identification upon arrival.

Laboratory orders placed by Health Care providers on Fort Irwin are entered electronically through our hospital information system at the clinic in which you were seen.

Laboratory orders from outside civilian or network providers will be performed for eligible beneficiaries based on hospital capabilities. These requests must be in writing and presented upon check in at the lab reception area.

Walk-in testing for HIV for MEDPROS is available during normal business hours.

Laboratory Frequently asked Questions
How can I receive my lab results?
The laboratory does not give out any patient results. You will need to contact your provider or you can check Tricare online to receive your lab results. Your provider will have 72 hours or 3 business days to contact you if your routine lab work yields an abnormal result. You will be notified right away of any critical lab result which requires immediate action.

How long will it take to get my test results?
Tests results are released to providers as soon as they are resulted. Outside providers will have the test results mailed or faxed on the next business day. Tests not performed on site may take up to 10-14 business days to result.

What blood work am I having drawn?
This is a question your provider should have explained. They go over why they are ordering and what it will tell them. The LAB will only draw blood from a list of tests that was specifically ordered by your provider. We are only authorized to draw tests that were ordered by your provider within the last thirty days. The LAB staff is unaware of your medical history and cannot speculate or determine why a provider may be ordering a specific test on you.

Improving Your Patient Experience: JOES, ICE and the WACH Customer Survey Card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.

We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.

JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.

Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.