U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill

Patient Advocacy
(866) 957-9224 Option 4

Infection Control
Physical Address:
Weed Army Community Hospital
390 North Loop Road
Fort Irwin, CA 92310
Business Hours:
Monday-Friday 7:30 a.m. - 4:00 p.m.
Contact Information:
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-5555

Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305

24/7 TRICARE: 800-874-2273
Infection Control
The Mission of the WACH Infection Control and Disease Surveillance on Fort Irwin is to promote a safe and healthy environment by preventing healthcare acquired infections in patients, staff, and visitors. Major responsibilities include surveillance, routine monitoring, risk assessment, continuous quality improvement, special projects, consultation, committee involvement, regulatory compliance, and education.

Epidemiology is the academic field of study that includes methods of measurement and applied sciences. Its major purposes are to understand the cause of disease by knowing its distribution, its determinants in person, place, time, and its natural history. The modern Infection Control Practitioner has expertise in epidemiology, statistics, patient care practices, management and environmental issues.

The WACH Infection Control Officer/Hospital Epidemiologist is a registered nurse who is certified by the Certification Board of Infection Control and Epidemiology, a voluntary autonomous multidisciplinary board that provides direction for and administers the certification process for professionals in infection control and applied epidemiology.

Helpful Wellness Links and Resources:

Centers for Disease Control and Prevention

Influenza (Flu) Inforamtion (CDC Direct link)

Handwashing Saves lifes and promotes Health (CDC Direct link)

Improving Your Patient Experience: JOES, ICE and the WACH Customer Survey Card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.

We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.

JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.

Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.