U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill

Patient Advocacy
(866) 957-9224 Option 4

Family Medicine
Physical Address:
Weed Army Community Hospital
2nd Floor
390 North Loop Road
Fort Irwin, CA, 92310
Business Hours:
Monday-Friday 7:30 a.m. - 4:00 p.m.
Contact Information:
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-5555

Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305

24/7 Tricare: 800-874-2273
Family Medicine
The mission of the Family Health Clinic is to provide world-class healthcare to our enrolled beneficiaries using the Patient Centered Medical Home (PCMH) model.

What is PCMH? PCMH is a team-based model, led by a physician, which provides continuous, accessible, family-centered, comprehensive, compassionate and culturally sensitive healthcare in order to achieve the best outcomes. The model is based on the concept that the best healthcare has a strong primary care foundation with quality and resource efficiency incentives.

The PCMH is a departure from previous traditional healthcare models because it focuses on the “whole person” concept, preventive care and early intervention and management of health problems rather than on high-volume, episodic, over-specialized and inefficient care. A PCMH practice is responsible for all of a patient's healthcare needs and for coordinating/integrating specialty healthcare and other professional services.

Improving your patient experience: JOES, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.

We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.

JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.

Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.