U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill

Patient Advocacy
(866) 957-9224 Option 4

Embedded Behavioral Health
Physical Address:
Javier Villanueva Troop Medical Clinic
JVTMC Warrior Care Center
1B Avenue and 8th Street
Fort Irwin, CA, 92310
Business Hours:
Mon, Tues, Thurs, Fri:
9:00 - 11:30 a.m., 1:00 - 3:30 p.m.
Wed: 9:00 - 11:30 a.m.

Closed for training Wed.
11:30 a.m. to 1:00 p.m.

Note: Phones are manned at the front desk until 4:00 p.m. throughout the entire day, incl. lunch. Soldiers can begin making appointments daily after 11:00 a.m. by calling: 760-380-6628 or by walking into the clinic.

Rotational Weekends:
Sat. and Sun.:9:00 - 11:30 a.m.,
1:00 - 2:00 p.m.

Closed on Federal Holidays and selected training holidays
Embedded Behavioral Health
The Embedded Behavioral Health (EBH) model is an early intervention and treatment structure of BH care model that promotes Soldier readiness (pre-, during, and post-deployment). It provides multidisciplinary Behavioral Health (BH) care to Soldiers in close proximity to their unit’s work area and in close coordination with unit leaders.

The goal of EBH is to establish multidisciplinary BH teams to improve access to and continuity of BH care by moving into closer physical proximity to the Soldiers’ work areas, streamlining the number of BH providers involved in the treatment process and forming strong relationships with deployable unit leaders.

The EBH model serves as the single point of entry into BH care for each battalion's Soldiers and leaders and facilitates early identification and intervention. Soldiers receive expedited evaluations and community-level treatment from a single provider, which greatly improves continuity of care. The enduring working relationship between the provider and key battalion personnel erode the stigma commonly associated with BH care in the military setting. The BH provider can specifically tailor the treatment options for the battalion's Soldiers to a much greater degree than was previously possible in synchrony with those Soldiers ARFORGEN cycle

Improving Your patient experience: JOES, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.

We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.

JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.

Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.