U.S. Army Medical Department
Weed Army Community Hospital
Patient Feedback (ICE)
 
Phone Numbers
Appointment Line
(866)957-9224 (WACH)

Directory Assistance
(760)380-1111

Nurse Advice Line
(800)TRICARE(874-2273) Option 1

Pharmacy Refill
(760)380-3127

Patient Advocacy
(866) 957-9224 Option 4

WACH Ombudsman
(760) 380-9889
Disease Management
Physical Address:
Weed Army Community Hospital
Room 000 170 Inner Loop Rd
Fort Irwin, CA 92310
Business Hours:
Monday-Friday 7:30 a.m. - 4:00 p.m.
Contact Information:
24/7 Hospital Main Desk:
(COM) 866-957-9224 or
(DSN) 470-3114

Appointments: (COM) 1-866-460-5305
or (DSN) 971-866-460-5305

24/7 Tricare: 800-874-2273
Disease Management Clinic
The Disease Management Clinic will design a plan to meet the individual needs of each patient. Our Self-Management Education Program provides patients the tools and resources to successfully manage their chronic disease

The Disease Management Clinic staff provides care to enrolled patients. The clinic is a multidisciplinary team of Nurse Practitioners, Nurse Educators, Health Technicians and support staff. Our goal is to provide each patient with exceptional healthcare and educational support so that they are prepared to successfully meet the challenges of living with a chronic disease.

A referral from a Primary Care Provider (PCM) is required prior to treatment. Refferrals are valid for up tp 12 months.

After hours, weekends, holidays and in an emergency situation, please report to the nearest emergency room.

Primary Services

Diabetic care and management.

Asthma care and management

Glucose monitors

Insulin pump initiation and management

Gestational diabetes education classes.


Improving your patient experience: JOES, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.

We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.

JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.

Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.

We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.